How we handle information with care.

Stubborn Ibex Studios ("Stubborn Ibex," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit stubbornibex.com, contact us, book a call, submit an intake form, download resources, use a Stubborn Ibex tool such as ClimbList, or otherwise interact with our services.

1. Information We Collect

We collect information in a few ways.

Information you provide directly

You may choose to provide information such as:

• Name
• Email address
• Phone number, if requested
• Business or organization name
• Project goals, budget, timeline, links, files, notes, and other intake details
• Booking details, appointment preferences, and communications with us
• Billing or payment-related information, when applicable

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools, security tools, plugins, or browser technology. This may include:

• IP address
• Browser type and device information
• Pages visited and referring pages
• Approximate location derived from IP address
• Cookie identifiers or similar technologies
• Date, time, and interaction data

Local browser storage

Some Stubborn Ibex tools, including task or booking-style tools, may save information in your browser using local storage. This can include tasks, preferences, theme settings, booking drafts, or saved tool data. Local storage stays on your device unless you submit it to us, export it, email it, or otherwise choose to share it.

2. How We Use Information

We use information to:

• Respond to inquiries and messages
• Review intake forms and project requests
• Schedule, confirm, and manage appointments
• Prepare proposals, quotes, and service recommendations
• Provide web design, web development, digital strategy, maintenance, and related services
• Send administrative emails, confirmations, reminders, and project communications
• Deliver resources or downloads you request
• Improve our website, services, workflows, and user experience
• Protect our website and systems from misuse, spam, fraud, or security threats
• Maintain business records and comply with legal, tax, accounting, and contractual obligations
• Send marketing communications if you choose to receive them or where permitted by law

3. Cookies and Similar Technologies

Our website may use cookies, local storage, analytics tools, embedded content, or similar technologies to keep the website working, understand site performance, remember preferences, and improve services.

You can usually control cookies through your browser settings. Some website features may not work properly if cookies or local storage are disabled.

If we use advertising pixels, retargeting tools, or analytics services that are treated as "selling," "sharing," or targeted advertising under certain privacy laws, we will provide any required notice and opt-out method.

4. How We Share Information

We do not sell your personal information for money.

We may share information with:

• Service providers that help us operate the website, email, booking, hosting, analytics, security, project management, cloud storage, payment processing, or client communication systems
• Contractors or collaborators who help provide services to you, when access is needed for the project
• Payment processors and financial service providers, when payments are made
• Legal, tax, accounting, insurance, or compliance advisors
• Government authorities or other parties when required by law, legal process, or to protect rights, safety, and security
• Successors in connection with a merger, acquisition, restructuring, or transfer of business assets

We ask service providers to handle personal information responsibly and use it only for the work they perform for us.

5. Client Materials and Project Information

If you hire Stubborn Ibex Studios, you may provide business plans, brand assets, website content, images, credentials, private links, customer examples, technical details, or other project materials. We use those materials to provide the services you request.

Please do not send highly sensitive personal information unless we specifically request it and agree on an appropriate method of transfer.

6. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to manage inquiries, complete projects, maintain business records, comply with legal obligations, resolve disputes, and protect our rights.

Information stored in your own browser local storage remains on your device until you delete it, clear your browser data, or reset the tool.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email account, plugin, hosting environment, or online system can be guaranteed to be completely secure.

You should avoid sending sensitive information through ordinary email or contact forms unless you understand and accept the risk.

8. Your Choices and Rights

Depending on where you live, you may have rights to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Opt out of certain uses of cookies, targeted advertising, or similar technologies, where applicable
• Appeal or challenge certain privacy decisions, where applicable

To make a request, email us at info@stubbornibex.com. We may need to verify your identity before responding.

9. Marketing Communications

If you receive marketing emails from us, you can unsubscribe using the link in the email or by contacting us at info@stubbornibex.com. We may still send non-marketing messages related to appointments, active projects, invoices, legal notices, or service updates.

10. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

11. Third-Party Websites and Services

Our website may link to or embed third-party websites, tools, calendars, payment processors, social platforms, maps, videos, forms, plugins, or downloads. We are not responsible for the privacy practices of third parties. Their own privacy policies and terms apply.

12. Accessibility and Privacy

We believe privacy and accessibility belong together. If you need this Policy in another format, or if a privacy choice is difficult to access, contact us at info@stubbornibex.com and we will make a good-faith effort to help.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Your continued use of the website or services after an update means the updated Policy applies.

14. Contact

Stubborn Ibex Studios
Website: https://stubbornibex.com
Email: info@stubbornibex.com
Headquarters: Fort Worth, Texas and Pittsfield, Massachusetts